Typically, a standard return period for jewelry items is set at 14 days from the date of receipt. This timeframe allows customers to evaluate their purchase and decide if it meets their expectations. It is important to note that items must be returned in their original condition and packaging to qualify for a full refund. This stipulation helps maintain the integrity of the product and ensures that it can be resold if necessary.

Custom-made pieces, including those with personalized engravings, are generally excluded from return policies. This is due to the unique nature of these items, which are tailored specifically to the customer's specifications. As a result, they cannot be resold, making it impractical for merchants to accept returns on such products. All engraved items are final sale and non-returnable.

In the event that a customer wishes to return an item, they must provide proof of purchase, such as a receipt. This requirement serves as a verification method, ensuring that the return process is legitimate and traceable. Additionally, customers are typically responsible for the return shipping costs, which is a common practice in the jewelry industry.

Refunds are usually processed within a week of the returned item being received by the merchant. This prompt processing time is critical for maintaining customer satisfaction and trust. Furthermore, if an item arrives damaged or defective, it is advisable for customers to contact the merchant within 48 hours to resolve the issue. This quick response time helps to address problems efficiently and can lead to a more favorable outcome for both parties.